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Terms and Conditions

General Terms & Conditions


  1. Before making a purchase, please carefully review your individual selection. Once purchased, tickets cannot be refunded. If you would like your ticket rescheduled to an alternative date/time, please email
  2. Once you have received your tickets, please keep them in a safe place as we cannot accept duplicates, copies or other alternative tickets of any kind.All major credit and debit cards are accepted (VISA,MasterCard, Maestro).
  3. All prices are correct at the time of publishing. However, they are subject to change without prior notice.
  4. Parties of 12 or more persons constitute a group. Additional products and special rates may be available for group booking tickets in advance by telephoning.
  5. Guests are reminded that for technical, or operational reasons, some facilities may be removed or closed or entertainment cancelled and/or altered at any time. Dynamic Earth reserves the right to change the programme of attractions and entertainment if at any time it is deemed necessary or appropriate to do so.
  6. All guests entering the Dynamic Earth galleries and planetarium must have a valid entrance ticket.
  7. Dynamic Earth reserves the right, at its absolute discretion, to refuse entry or admission or to remove from Dynamic Earth any visitor.
  8. The booking reference is confirmation of acceptance of the booking.
  9. Photography is allowed for non-commercial private use.