Below you will see answers to specific questions you may have while visiting during the pandemic. Please note answers to these questions will be updated as and when the Scottish Government Guidelines evolve. You will find answers to more general FAQs by clicking here. If you don't find the answer to your question please contact us on firstname.lastname@example.org.
Is pre-booking tickets essential?
Yes, at the moment we ask that all tickets are bought in advance of your visit. We are operating at reduced capacity and have allotted timed tour slots every 15 minutes. Pre-booking will assist with maintaining social distancing in line with Scottish Government guidelines.
Are you collecting details for track and trace?
Yes, contact information for online ticket bookings will be retained for 28 days in line with the requirements from Scottish Government. If you are visiting the centre for another purpose, for example to use the toilets or cafe, a staff member will ask you to leave your contact information.
Can I cancel or change my booking date?
Our online tickets are non-refundable. If you would like to change the date or time of your visit please contact us within 24 hours of your booked slot at email@example.com. Changes to bookings cannot be guaranteed and will be subject to availability.
What happens if I don't receive an email confirmation
Please check all junk mail folders, tickets can sometimes appear there. If there is still no sign of your ticket please email firstname.lastname@example.org
Is my Annual Explorer Pass still valid
All Annual Explorer passes were frozen when we temporarily closed in March. Your pass will automatically have been updated to ensure you have been able to access a full year since date of purchase.
What happens if I book in advance but feel unwell on the day?
We ask that you do not visit us if you feel unwell. Please get in touch with us and we will find an alternative date for you to visit.
What if I am late
Staff will make every effort to accommodate you if you arrive late. This may not be possible due to the reduced capacity we are offering. Unfortunately we cannot guarantee entry if you are late.
I am an Annual Explorer Pass Holder do I have to book?
Yes you must book a time slot. We have allocated a set amount of tickets each day for Annual Explorer Pass holders. If you change your plans and will no longer be able to visit please get in touch with us so we can allocate your slot to someone else.
Can I make a group booking?
Group bookings will be taken subject to availability, please contact email@example.com with the details of your booking.
Can I book a birthday party?
We are not taking bookings for birthday parties at the moment. You can sign up to receive our enewsletters to keep up with the latest plans as they develop.
Is your cafe open?
Yes our cafe is open, it will operate as follows: - Guests will be met at the entrance to the cafe and shown to their table. - Hand sanitiser will be available at the entrance and the seating area. - We will be operating table service only. - We ask you to pay by card where possible. - Cafe furniture will be disinfected before being used again.
Is your shop open?
Yes our shop is open, it will operate as follows: - Hand sanitiser will be available at both entrances to the gift shop. - A screen will be in place at the till point. - The layout of the gift show has changed to help with social distancing. - We would kindly ask that you only touch items you wish to buy.
Is your cloak room open?
The cloakroom is temporarily closed, so please do not bring any items to the centre that you are unable to carry with you.
If you would like to review the most up to date information regarding COVID- 19 you can do so by visiting the NHS inform website.